These Terms of Sale (TOS) govern the contractual relationship between Blaiz (hereinafter "the Supplier") and any legal or natural person subscribing to our services (hereinafter "the Client").

By subscribing to our services, the Client acknowledges having read and accepts these TOS without reservation.

Article 1 - Seller Identification

The Supplier is:

Company name: Blaiz
Legal form: Micro-enterprise
SIREN: 991087347
SIRET: 99108734700019
APE Code: 62.01Z (Computer programming)
Address: 70 rue de Macau, 33000 Bordeaux, France
Email: contact@blaiz.eu
Phone: +33 7 81 39 08 78

Article 2 - Purpose

These TOS aim to define the rights and obligations of the parties in the context of Blaiz providing a SaaS platform for automation through artificial intelligence agents for businesses.

The services offered include:

A SaaS web platform for AI agent automation
A customizable AI agent system
Data isolation and security
A team management dashboard for administrators
Technical support

Article 3 - Offers and Pricing

3.1 Custom Offer

Blaiz offers a fully customized offer, adapted to the specific needs of each company.

Pricing is established through a quote after analyzing your needs. This approach allows us to offer a perfectly sized solution, including:

Number of workflows adapted to your business
AI agents configured for your specific use cases
Personalized training and support
Dedicated technical support
Contractual SLA on request

3.2 VAT

As a micro-enterprise, Blaiz benefits from the VAT exemption provided in article 293 B of the French Tax Code. Displayed prices are therefore excluding VAT and no VAT is charged.

3.3 Price Modifications

The Supplier reserves the right to modify its prices at any time. However, prices applicable to the Client are those in effect at the time of purchase and remain valid for credits already purchased.

Article 4 - Credits Purchase and Payment

4.1 Purchase Process

Credits purchase is done online via the blaiz.eu website. The Client must:

Create an administrator account
Purchase credits as needed
Make payment via our secure provider Stripe

4.2 Payment Terms

Payment is made by credit card via our secure payment provider Stripe. Payment information is never stored on our servers.

The Client agrees to pay:

Credits purchases as needed
Any applicable fees at the time of purchase

4.3 Billing

An invoice is issued automatically after each payment and sent to the Client's email address. Invoices mention "VAT not applicable, article 293 B of French Tax Code."

Article 5 - Duration and Termination

5.1 Contract Duration

The contract is concluded for an indefinite period from the validation of the initial payment. Access to the platform remains active as long as the Client holds credits or maintains an active account.

5.2 Termination by Client

The Client can terminate their account at any time from their administrator dashboard or by contacting our support. Unused credits are non-refundable. Termination takes effect immediately upon request.

5.3 Termination by Supplier

The Supplier may terminate the contract in case of:

Non-payment after unsuccessful formal notice for 15 days
Violation of these TOS
Fraudulent or abusive use of the service

Article 6 - Right of Withdrawal

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to contracts for the supply of digital content whose execution has begun with the Client's express prior consent and for which they have waived their right of withdrawal.

By activating their account and using the services, the Client expressly acknowledges waiving their right of withdrawal.

Article 7 - Supplier Obligations

The Supplier commits to:

Provide a functional web platform compliant with the description
Ensure data isolation and security for Client data
Strive to maintain the best possible service availability (best-efforts obligation)
Provide technical support by email within 48 business hours
Protect Client data in accordance with GDPR regulations
Inform the Client of any major service modifications

Article 8 - Client Obligations

The Client commits to:

Provide accurate information during registration
Respect the service terms of use
Not use the service for illegal or fraudulent purposes
Not attempt to bypass the service's technical limitations
Not resell or redistribute credits or access without written authorization
Immediately inform the Supplier of any unauthorized account access

Article 9 - Intellectual Property

All Blaiz software, including but not limited to its source code, graphical interface, documentation, and branding elements, is the exclusive property of the Supplier and is protected by copyright and intellectual property laws.

Subscribing to our services grants the Client a non-exclusive and non-transferable right to use the software, limited to active Account duration.

The Client retains full intellectual property of their data, documents, and content generated via use of the service.

Article 10 - Personal Data Protection

The Supplier commits to processing the Client's personal data in accordance with the General Data Protection Regulation (GDPR).

For more information, please see our Privacy Policy.

Article 11 - Limitation of Liability

11.1 Service Availability

The Supplier strives to maintain optimal service availability. However, the Supplier cannot be held responsible for service interruptions related to:

Scheduled maintenance operations (notified in advance)
Force majeure events
Internet network failures or Client equipment
Computer attacks (DDoS, hacking, etc.)

11.2 AI-Generated Content

The Supplier cannot be held responsible for content generated by artificial intelligence models used by the Client. The Client remains solely responsible for their use of generated content.

11.3 Data Loss

Conversations and documents are managed on the platform. While the Supplier implements reasonable measures to protect data, it is the Client's responsibility to maintain their own backups. The Supplier cannot be held responsible for data loss or corruption beyond its control.

Article 12 - Force Majeure

The Supplier cannot be held responsible for failure to perform its obligations in case of force majeure as defined by French jurisprudence, including natural disasters, social conflicts, widespread electricity or Internet network outages, acts of terrorism, etc.

Article 13 - Claims and Disputes

13.1 Customer Service

For any complaint, the Client can contact our customer service:

Email: contact@blaiz.eu
Phone: +33 7 81 39 08 78

We commit to responding to any complaint within 48 business hours.

13.2 Mediation

In case of an unresolved dispute amicably, the parties may resort to a commercial mediation process before any legal action. The parties shall endeavor to resolve any dispute in good faith within 30 days.

13.3 Applicable Law and Jurisdiction

These TOS are governed by French law. In case of dispute, and failing an amicable agreement, the courts of Bordeaux will have sole jurisdiction.

Article 14 - TOS Modifications

The Supplier reserves the right to modify these TOS at any time. The Client will be informed of any substantial modification by email at least thirty (30) days before the new terms take effect.

Continued use of the Service after the modifications take effect constitutes acceptance of the new TOS. If the Client refuses the modifications, they may close their account before the changes take effect.

Article 15 - Partial Nullity

If one or more provisions of these TOS are held to be invalid or declared as such pursuant to a law, regulation, or following a final decision of a competent court, the other provisions will retain their full force and effect.

Contact

For any questions concerning these TOS, you can contact us:

Email: contact@blaiz.eu
Phone: +33 7 81 39 08 78
Mail: Blaiz, 70 rue de Macau, 33000 Bordeaux, France

Last updated: 5 avril 2026