At Blaiz, we attach paramount importance to protecting your personal data and respecting your privacy. This privacy policy informs you about how we collect, use, store, and protect your personal information.

By using our website blaiz.eu and our web platform, you accept the practices described in this policy.

Data Controller

The controller of your personal data is:

Company name: Blaiz
SIREN: 991087347
SIRET: 99108734700019
Address: 70 rue de Macau, 33000 Bordeaux, France
Email: contact@blaiz.eu
Phone: +33 7 81 39 08 78

Data Collected

We only collect data necessary for the proper functioning of our services:

Identification Data

First and last name
Professional email address
Company name
Password (stored encrypted)

Usage Data

AI credits consumed
Credits purchased
Number of agents used

Payment Data

Billing information (processed by our payment provider Stripe)
Transaction history

Technical Data

IP address
Browser type and operating system
Pages visited and visit duration

Processing Purposes

Your personal data is collected and processed for the following purposes:

Create and manage your user account
Provide access to our artificial intelligence platform
Process your payments and manage your credits
Manage teams and agents within your company
Provide technical and customer support
Improve our services and develop new features
Comply with our legal and regulatory obligations

Data Security and Confidentiality

Blaiz is committed to protecting your data with the highest security standards:

Document anonymization: All documents and data are automatically anonymized before any AI model processing. Personally identifiable information is removed or replaced before inference.
Encryption: Your passwords are encrypted with state-of-the-art algorithms (bcrypt).
Secure database: We use Supabase with Row Level Security (RLS) enabled to ensure data isolation between companies.
Secure hosting: Our infrastructure is hosted on certified servers compliant with European standards.
Restricted access: Only authorized persons within your organization can access your company's data.

Retention Period

Your personal data is retained for the duration necessary for the purposes for which it was collected:

Account data: Throughout your active account, then archived for 3 years after termination.
Billing data: 10 years in accordance with legal accounting obligations.
Agent configurations and data: Retained on the platform for the duration of the active account. You can request their deletion at any time.

Data Sharing

Blaiz never sells your personal data. We may share certain information with:

Service providers: Supabase (database), Stripe (payments), Vercel (hosting), Mistral (AI inference), Anthropic (agent creation assistant). These providers are contractually bound to protect your data and are not authorized to use your data for other purposes.
Legal authorities: In case of legal obligation or court order.

Important: Your documents are automatically anonymized before any AI processing. We exclusively use GDPR-compliant models (Mistral) with a contractual agreement prohibiting the use of your data for training. No personally identifiable information is transmitted to AI models.

Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

Right of access: You can request access to your personal data.
Right of rectification: You can correct your data if it is inaccurate or incomplete.
Right to erasure: You can request deletion of your data (subject to our legal obligations).
Right to restriction of processing: You can request to limit processing of your data in certain cases.
Right to data portability: You can retrieve your data in a structured, machine-readable format.
Right to object: You can object to processing of your data for legitimate reasons.

To exercise these rights, contact us at: contact@blaiz.eu

Cookies and Similar Technologies

Our site uses essential cookies to ensure proper functioning (authentication, preferences). We do not use tracking or advertising cookies.

You can configure your browser to refuse cookies, but some website features may not work properly.

International Transfers

Your data is stored and processed within the European Union. In case of transfer outside the EU (e.g., to the United States for Stripe), we ensure that appropriate safeguards are in place (standard contractual clauses, EU-US Data Privacy Framework (DPF), etc.).

Policy Modifications

We reserve the right to modify this privacy policy at any time. Any modification will be published on this page with a new update date. We encourage you to consult this page regularly.

Contact and Complaints

For any questions regarding this privacy policy or to exercise your rights, contact us:

Email: contact@blaiz.eu
Mail: Blaiz, 70 rue de Macau, 33000 Bordeaux, France

If you feel your rights are not respected, you can also file a complaint with the CNIL (French Data Protection Authority): www.cnil.fr

Last updated: 5 avril 2026

Privacy Policy